We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused. It is required that the item is from Nature's Select of South Texas distributorship.

To start a return, you can contact us at nssouthtexas@gmail.com or 830-214-1234. Please note that returns will need to be sent to the following address:408 Acorn Cove, New Braunfels, Texas 78130.  Item's must be received in a condition that allows for resale.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nssouthtexas@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
"Satisfaction Guaranteed" is very important to us. We want to do our best to make sure that YOU and your pet are happy! For special situations and scenarios, we will handle returns and/or refunds on a case by case basis, including:

• If your pet dies after you placed an order/received the order
  
• If your pet stops eating or liking the food and you let us know within 14 days
  
• If your item(s) are damaged, missing, or incorrect
  

In some of the special cases above, please contact us so we can rectify the issue accordingly. Please call us weekdays 9am-5pm CST (830) 214-1234 to speak with one of our pet care experts. Or send an email to nssouthtexas@gmail.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nssouthtexas@gmail.com